Returns + Exchanges

Ordering footwear online in a size which fits you best can sometimes be difficult. This is why we offer free exchanges to help you get the best size and if the boots don't fit, or if we don't have the size in stock which you need, they may be returned and refunded. We encourage you to reach out to info@parkhurstbrand.com with any sizing, fit or general questions you may have. Sizing guidance is best discussed prior to purchase if you are unsure or between sizes. This way we can help identify your best size before the boots are shipped. More information on sizing/fit can be found under the Sizing Guidance section as well.

Return/Exchange Conditions:

    To initiate a return or exchange, please email info@parkhurstbrand.com first for confirmation of stock and sizing. Please let us know what size and style you need. Returns/exchanges are accepted within 7 days after the boots are delivered for sizing reasons only. If you need extra time, please email us at the same address prior to and we’d be happy to help. Limit to one free exchange per pair of boots ordered. You may be asked for general feedback on your order.
     
    • Boots must be sent back in new condition – no wear, damage, vamp/toebox creasing, odor, or abrasions. Examples of what is not accepted back as either a return or exchange can be found here.
    • Size exchanges are free on full priced orders and we email you a pre-paid shipping label. Refunds requested and approved carry a $15 re-stocking fee deducted from your refund per pair. There is no re-stocking fee on exchanges. Transactions are closed after a return/exchange is completed.
    • Items not purchased at regular price or under the Factory Seconds + Samples section or any other sale or markdowns are size exchanges only with current stock. Simply email us with what you want and we will get it shipped out to you asap. Shipping of the replacement pair from Parkhurst to you is free on these transactions.
    • Cancelled orders prior to shipment are not refunded the associated credit card fees. If you accidentally ordered the wrong size or style and need to switch sizes or styles - no problem, please send us an email so we can take care of your request prior to shipment.
    • At this time, we don’t accept international returns or exchanges.

    Please send returns/exchanges to the below address through the post office:

    Parkhurst Brand LLC
    PO Box 349
    East Amherst, NY 14051
     
    By sending in your return/exchange, you are confirming that the boots have not been altered, damaged, creased or worn and that the above conditions have been met. By placing an order, you are agreeing to fulfillment and delivery of the order which you placed, unless a different stock style or size is needed for substitution, or an address change is required. We don’t offer exchanges for items which are not in stock. Payment installment fees and credit card fees are not refundable under any circumstance. Characteristics of leather such as texture, coloration and creasing or of the hand-crafting process are not refundable. However, if the boots are unworn, un-creased and the leather has not been manipulated, an exchange for another stock pair will be honored and pictures may be sent to you to confirm selection prior to shipping the replacement pair. It is possible, and despite our best packing efforts, leather scratches may be present from the handling of packages during the transport of your boots.

     

    We reserve the right to refuse an exchange or return/refund depending on the circumstance, namely in instances of suspicion, fraud, or if there is an apparent attempt to take advantage of this policy or anything mentioned on the website. We reserve the right to change this policy without advanced notice due to market conditions, but not to worry your exchange or return will always be honored as long as the boots are in new condition and meet policy requirements listed above. Your purchase serves as an agreement to what is outlined in this policy.