Returns + Exchanges

 

Being an online footwear company, we understand the priority of getting the best size. We accept exchanges/returns for different sizes or styles within 7 days after delivery of your purchase. If you need more time, no problem simply send us an email to give us a head's up. If the size needed is not available, the boots will be returned for a refund or exchanged for another style in the size desired. Please email info@parkhurstbrand.com first for assistance with returns/exchanges and indicate your order number, along with what style and size you need in this email. Once stock is confirmed, we will set up a return/exchange for you. Exchanges are free on regular inventory and shipping is covered. Limit to one free exchange per pair ordered. Transactions are closed after an exchange is completed. If you need another size please send an email requesting another size.

 

 

If we don't have the size you need in stock, then a refund will be issued. An exchange for your size in another style can be arranged as well upon request. This is up to the customer. Refunds performed at any point are subject to a $15 re-stocking fee and they are typically processed within a few business days after the boots have been received and inspected. Once a refund is processed, it may then take 5-7 business days to post back to your account. Returns and exchanges must be mailed back through USPS (the Post Office) to the address below:

 

Parkhurst Brand LLC

PO Box 349

East Amherst, New York 14051

 

• Boots must be in new condition and cannot have not been worn, creased, damaged or altered. Examples of what are not accepted back as neither returns nor exchanges can be found here. By sending in your return/exchange, you are confirming that the boots have not been altered, damaged, creased or worn and that these conditions have been met.

• Items under the Factory Seconds + Samples section are size exchange only with current factory seconds and samples stock. No refunds. If your size is not available in the item you ordered, or another second or sample style, the sale is final. Simply email info@parkhurstbrand.com with what size and style you'd like, we will check inventory for you and we will get it shipped out to you asap. Shipping of the replacement pair from Parkhurst to you is free on these transactions. The customer is responsible for shipping back factory seconds and samples. We do not exchange regular inventory for any items within this section. 
  

• Once an order is placed, it goes into fulfillment with pre-shipment costs being incurred and the order cannot be cancelled. If you accidentally ordered the wrong size or style, no problem, simply email info@parkhurstbrand.com and we will make these changes for you prior to order shipment. If the order gets shipped and delivered prior to this, you're welcome to reach out to get an exchange for the correct item needed. We will facilitate this for you. 
  

• At this time, we do not accept international returns or exchanges.

 

We don’t offer exchanges for items which are not in stock. Payment installment plan fees are not refundable and are deducted in place of the $15 re-stocking fee on refunds. We do not issue refunds for characteristics of leather, the hand crafting process, leather color, the use of organic materials such as leather, or anything outlined on this website listed or as being part of making/handcrafting a pair of boots. Exchanges may be made in these instances if something is unexpected. It is possible, and despite our best packing efforts, leather scratches or dents may be present on the boots from the carrier handling of packages during the transportation of your boots. This is out of our control and we are not responsible for this. Your purchase serves as an agreement to what is outlined in this policy and acceptance of what is outlined on this website for what to expect with the pair of boots ordered.